Skip to content

Cancellation and refunds

Cancel any time, in a couple of clicks, with no calls and no forms.

How to cancel

  • Go to your account and choose Manage billing.
  • Choose Cancel plan and confirm.

You keep everything your plan includes until the end of the period you've already paid for. After that, your account moves to the free plan, and you won't be charged again. Changed your mind before then? Renew from the same page.

Refunds

  • Because you keep access until the end of your paid period, we don't give partial refunds for unused time, including on yearly plans, except where the law requires it.
  • Charged by mistake? If you were billed twice, charged after cancelling, or charged for a plan you didn't choose, email hello@aerixx.com within 30 days and we'll put it right.
  • If we close your account through no fault of your own, we refund the unused part of your current period.

Changing plans

Switch between Aerixx Plus and Gold, or between monthly and yearly, from Manage billing. The change takes effect right away, and the price difference for the rest of your period is worked out automatically on your next bill.

If a payment fails

We'll retry your card over the following days and ask you to update it. You keep watching while we retry. If the payment still can't be collected, your plan ends and your account moves to the free plan.

Questions

Email hello@aerixx.com. A real person reads every message.

Last updated October 22, 2026. Aerixx is operated by Krome House Media, LLC.